Customer Relationship Management (CRM)

The CRM keeps the behavior and needs of your customers centralised. As a result, preserves and continuously improves the relationship with them. It also gives you the potential for new sales of services and products, remotely and at any time.

SEM-S is at your side to make the most of CRM's capabilities, to train and advise you continuously so that you can manage its functional units such as Marketing, Reporting, Sales.

 

Benefits of CRM

• New sales

With the SoftOne Cloud CRM, you have everything you need to effectively manage sales opportunities, leverage customer insights, and run campaigns that convert more leads into real customers.

• Deeper customer knowledge and better service

With powerful analytics and reporting tools you learn more about your customers. The service and sales departments, using this information, strengthen customer relations. You can also respond more quickly and with automated processes to your customers' requests and needs.

• Connection from everywhere

Respond immediately to new opportunities. With SoftOne Cloud CRM Series 6, sales personnel can serve existing and prospective customers of your business at any time, through their tablet or smartphone.